Refund policy

Pure n Cure is a family-owned Australian business and we pride ourselves on the consistent quality of our meals. Repeat positive feedback and orders from our customers is what keeps us going and our business thriving. Our meals are made by hand so there can be small changes in batch to batch. Whilst we aim to minimise this through clear processes and procedures, changes may occur due to the quality and variability of fresh produce from season to season.

If you are unsatisfied with your meals please reach out to us in writing at pankaj@purencure.com.au. Let us know why you are not satisfied, any relevant images, batch numbers, order number and receipt of purchase. We take feedback seriously and appreciate hearing from our customers. Due to this we have very strong relationship with many of our customers, who will reach out if they notice inconsistencies. This helps us to improve kitchen systems and procedures.

Pure n Cure do not provide refunds because you did not like the product, we all have different palates and there will be meals on the menu you may not like but others love. Just like if you buy meal in a restaurant, they will not provide a refund because you did not like it given there was nothing wrong with it.  We all take this risk and joy when we try something new and should respect this.

We also do not provide refunds for change of mind. If you receive a product which that is not what you ordered or arrived damaged during delivery, please contact us within 8 hours of delivery with supporting photos to make arrangement for a return or replacement. Pure n Cure  will decide the best option for each individual case. We reserve the right to refuse a refund or replacement if we believe the case is not genuine or breaches our policy.